faq's

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• How long will my order take to get to me?

T3 Sport & Team have built their reputation on meeting deadlines and keeping in your timeframes.  Custom made orders generally take 4-6 weeks to complete and deliver, stock ready orders 1-2 weeks depending on what graphics are needed on your product.  If there any issues, we will inform you immediately.

• I need my items by a specific date, can you help?

Yes we can!  Track back 6 weeks and 2 days from your date required (3 weeks for stock ready orders) then get the ball rolling with us from then.  The drafts and mockups process  usually take around 2 weeks to finalise unless you have your artwork already sorted

• Can you do rush orders?

In the most extreme cases and for Custom Made orders only, we can do a 2-week rush order to get your gear to you in a very quick timeframe.  But please note that this facility must be requested by the customer and there is a 40% surcharge added on to the order to cover the extra time put in to getting your product under our normal timelines

• How can I add on an extra order for people who missed out first time round?

​Simply call or email us and we will see if we can add to the existing order before production starts.  If we've missed the production run, we'll just generate another order at your approval

• How can I add a different style or colour of shirt to my order (e.g. for our goal keeper)?

​You just need to clearly state that one or more items need to be different from the main items at the time of order

• What's the difference between Custom Made and Ready Stock Apparel?

Custom Made Apparel is any garment that is designed and created to your specifications and artwork and printed using dye sublimation.  This process is done off-shore and takes time to compete.  Stock Ready Apparel can be sourced locally and usually only requires extra decoration (screen printing, embroidery) which means we can can have it done within 2 weeks

• What's the difference between screenprinting and sublimation?

Screen printing is the process of printing ink onto the surface of the garment.  This is achieved either through stencilled screens, digital tranfer and heat treatment process.
Sublimation is a more technical process which prints ink directly into the fabric meaning that any image can be printed and will remain for the life of the garment

• Can I change my order once it's been placed?

Orders aren't finalised until payment has been confirmed to begin the production process.  So even if you've been invoiced, you may still have a little bit of time to make that last minute change.  However, once the production process begins, we cannot change the order

• How can I place my order?​​ 

​Follow the easy 4 step order process on the TEAMWEAR page or just email us!

• How can I pay for my order?

​Bank Transfers are the best way but we also accept cash and cheques.

• How much will shipping cost?

​Shipping and freight charges will appear on your invoice.  Most orders carry a freight charge which will take into account the 3 following factors:
 - size and weight of the package
 - point of origin 
 - delivery destination

• How should I care for my garment?

​Most of our products carry a Care Label which can be found either under the neck tag or sewn into the inside seam.  Please follow these instructions to get maximum life out of your quality purchase

• What is your policy on returns?

​If an issue has occurred with your product, let us know within 30 days and we will see what we can do to rectify it.  With all of our apparel and services, there is a NO REFUNDS, NO RETURNS policy but we're committed to making sure you get what you ordered 

• What if I am unhappy with the service I have received from T3 Sport & Team?

​T3 Sport & Team are committed to providing the best service in our apparel, training and other divisions.  If, however, we have failed to meet your needs adequately or you have a serious complaint about our services, we are available to discuss any issues that you may have as a valued customer and hopefully find a suitable solution for you.  We definitely welcome your feedback and take all complaints very seriously.